Quality and efficiency management are the two sides of the same coin. If quality is improved then efficiency is improved and vice-versa. Quality/Efficiency is akin to Time/Space, they cannot be separated.
The "Efficient Utility Management" articles are a series of articles describing the various aspects of efficient utility management:
Part 1 - Efficient Utility Management: describes an approach to seeking and implementing efficiencies within an enterprise.
Part 2 - Cost Benefit Analysis: describes how to create a cost-benefit analysis to establish the financial efficacy of an opportunity or project.
Part 3 - The KVID Story: How one utility proliferated efficiency improvements and lowered costs.
Knowledge links to efficiency & optimization articles
Other articles will be added as the author continues to add content to this website.